Top 10 Ways to Attract and Retain Your Tenants

publication date: Jun 1, 2009
author/source: Kate Faulkner, Property Expert and Author of Which? Property Books

In most areas around the UK with the credit crunch upon us, there are more properties than there are tenants, so attracting and retaining people to rent your property is essential.  Follow our top ten tips to attracting and retaining tenants to pay your property bills!

Tip One
Target your property at particular tenants so that it is either a modern, chic interior for a young professional, or a cheap, but cheerful and clean property for students.

Tip Two
Make sure your property is priced fairly compared to other properties, don’t be the most expensive property to rent!

Tip Three
Ensure your property is in good condition, clean and tidy. Tenants don’t want to live in a messy property, or if they do they’ll try and beat your rent down.

Tip Four
Ask your letting agent or wherever you advertise your properties for rent how you can ensure your property has the highest profile versus other rental properties. For example, make sure you have lots of photos, such as 15 or more, it could help the tenant decide to rent without even viewing.

Tip Five
Ensure the tenant is aware that your property is let legally. Make sure you show them upfront the property’s Energy Performance Certificate, and having gas and/or electrical safety and PAT test certificates.

Tip Six
If you don’t let your properties through a letting agent, join a Landlord organisation such as the National Landlords Association or the Residential Landlords Association. They will keep you up to date with the latest rules and regulations and potentially save you money on essential services.

Tip Seven
If you use a letting agent for let only through to full management, then make sure you only use letting agents who are member of NALS. Letting agents who are members should look after your property and the tenant to a higher standard than ones that aren’t members. This should ensure your tenant is better looked after on your behalf.

Tip Eight
When your tenant moves in make sure they have all the instructions they need to work appliances, a welcome letter and ideally a gift such as a bottle of wine, some fruit or even some basic provisions such as bread, milk, sugar, some tea and coffee. It’s even a good idea to make sure there are bus and train timetables and a local map if they are new to the area.

Tip Nine
Once your tenant has moved in, answer any queries or sort out any problems they have promptly, ideally within 24 hours or less. If they don’t know how to use an appliance, such as the shower or washing machine, they could accidentally cause some damage.

Tip Ten
Take out comprehensive, specialist letting insurance cover so that if your tenant causes accidental damage, or something goes wrong with the property, you can re-house them or solve the problem quickly.

For further information on renting and letting, visit the Renting and Letting section of the website, contact the Designs on Property team or telephone 0845 838 1763.

Need help with a property problem? Have a question? Why not call Designs on Property on 07585 897128 or Contact Us via email.
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